Terms and Conditions - Fluentico

Terms of Service for Fluentico

This Agreement (the “Agreement”) describes the general Terms and Service Conditions (the “Terms”) on which Fluentico and its affiliates (collectively “Fluentico”, “Fluentico.com”, “we”, or “us”) offers you (“you”, “your”, or “User”) access to Fluentico.com (the “Service”, “application”, “app”, “Application”, or “Site”) and any other affiliated Applications and to the services and products provided on this Application and other affiliated Applications.

By using the Fluentico.com web site (“Service”), a service of Interacti Digital LLC (“Fluentico”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Fluentico reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: www.fluentico.com/terms-and-conditions

Violation of any of the terms below will result in the termination of your Account. While Fluentico prohibits such conduct and Content on the Service, you understand and agree that Fluentico cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

A. Account Terms

  1. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
  2. You must provide a valid email address, and any other information requested in order to complete the signup process.
  3. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you’d like.
  4. You are responsible for maintaining the security of your account and password. Fluentico cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  5. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  6. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

B. Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid payment method is required for paying accounts. For plans that offer a free trial, you must provide valid credit card information at the time of registration. Although your card will not be charged immediately, you will be billed automatically at the end of the 7-day trial period unless you cancel before the trial ends. Free accounts for plans without a free trial are not required to provide a payment method.
  2. If you initially signed up for a Premium account, and are not satisfied at any time during the first 30 days, you are entitled to receive a full refund of your membership fee. This does not apply to users who only utilized a trial period and decided not to continue.
  3. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
  4. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
  5. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Fluentico does not accept any liability for such loss.
  6. The "Lifetime" plan requires a one-time payment and does not include a free trial. However, users who purchase the "Lifetime" plan are eligible for a full refund if canceled within 30 days of purchase.

C. Cancellation and Termination

  1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Settings option in the profile dropdown in the global navigation bar at the top of the screen. For plans with a free trial, cancellation must occur before the end of the 7-day trial to avoid billing.
  2. All of your Content will be deleted at the end of your billing period upon cancellation of your Premium membership. This information cannot be recovered once deleted.
  3. If you cancel the Service before the end of your current billing period, your cancellation will take effect at the end of your current billing period, and you will not be charged again. You will continue to have access until then for the period you have paid for. For free trial users, if you cancel within the trial period, you will not be billed, and your access will expire at the end of the trial.
  4. Fluentico, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Fluentico service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account and the forfeiture and relinquishment of all Content in your Account. Fluentico reserves the right to refuse service to anyone for any reason at any time.

D. Modifications to the Service and Prices

  1. Fluentico reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Fluentico Site (www.fluentico.com) or the Service itself.
  3. Fluentico shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

E. Copyright and Content Ownership

  1. Third-Party Content. Fluentico provides educational tools and services that may incorporate third-party content, including YouTube videos. We do not claim ownership of any third-party content displayed through our Service. All videos and related content remain the property of their respective owners.
  2. YouTube Content. Videos accessed through our Service are provided via YouTube's API Services and are subject to YouTube's Terms of Service (https://www.youtube.com/t/terms). We do not host, store, or distribute video content directly. Users acknowledge that:
    • Video content is owned by the respective YouTube content creators
    • Our Service provides educational tools and features around this content
    • Content owners may request removal of their content from our platform at any time
    • The monthly subscription fee is for our learning tools and features, not for the video content itself
  3. AI-Generated Content. When captions or transcriptions are generated using AI technology (such as Whisper AI), they are provided as a learning aid and may not be 100% accurate. These AI-generated transcriptions are created solely for educational purposes within our platform.
  4. Content Removal. We respect intellectual property rights and will promptly remove any content upon receiving a valid request from the content owner. Content owners can submit removal requests to info@fluentico.com.
  5. Rights Clearances and Assignments. You will be solely responsible for obtaining all rights clearances with respect to all Content created or provided by User to us in connection with this Agreement. At our request, User will obtain the execution of any instrument, including from any employee or contractor, that may be appropriate to assign these rights under this Section to us.
  6. Proprietary Material. The Content and all other information, data, text, graphics, images, photographs, audio, and video clips, logos, icons, and software appearing on the Service ("Content") are and will remain our property, our suppliers, our agents, and our licensors. You may not copy, distribute, prepare derivative works from or otherwise use Content for any public or commercial purpose without written permission.
  7. Fluentico reserves the right (but not the obligation) to reject or remove any content you have shared that for any reason is deemed unacceptable.
  8. All content on Fluentico.com is licensed under a Creative Commons Attribution-No Derivative Works 3.0 Unported License if no Copyright or other License is mentioned anywhere in the content or content description.

F. General Conditions

  1. Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.
  2. Technical support is only provided to paying account holders and is only available via email.
  3. You understand that Fluentico uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Fluentico, or any other Fluentico service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission of Fluentico.
  6. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  7. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of any Fluentico customer, employee, member, or officer will result in immediate account termination.
  8. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  9. You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
  10. You may not “scrape” content from our applications for any use of any kind either privately or for commercial purposes. Accounts found to be scraping from the app may have their access removed at our discretion without notice.
  11. You must not transmit any worms or viruses or any code of a destructive nature.

G. Disclaimers of Warranty and Limitation of Liability

  1. We provide the Service and Products on an “as is” and “as available” basis and without warranty or condition, express or implied. You agree that use of the Service is at the user's sole risk.
  2. Fluentico shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from: (i) the use or the inability to use the service; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the service; or (iv) any other matter relating to the service.

H. Third-Party Services and APIs

  1. Our Service utilizes YouTube API Services. By using our Service, you also agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms).
  2. The Service includes features that interact with YouTube's services, such as video playback and caption display. These features are provided for educational purposes only.
  3. We do not guarantee the continuous availability of any third-party content or API services.
  4. Your use of YouTube content through our Service must comply with YouTube's Terms of Service and Community Guidelines.

Last Updated: December, 2024

By using Fluentico, you agree to these terms and conditions. If you have any questions, please contact support at info@fluentico.com.