Welcome to the Refund Policy page for Fluentico, where we aim to provide clarity and transparency regarding refunds. By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
We offer a satisfaction guarantee for our Premium account users. If you are not satisfied at any time during the first 30 days of your initial purchase, you can receive a full refund of your membership fee. This guarantee is only applicable for the first purchase and does not extend to subsequent billing periods or occasions.
Accounts using a free trial are not eligible for a refund. Users must cancel before the end of the trial period to avoid charges.
All monthly subscription plan fees are charged in advance and are non-refundable. This includes any partially used or unused months.
When you change your plan level, the new rate is automatically applied to your next billing cycle. Any adjustments, whether an upgrade or downgrade, do not qualify for a refund of the current billing cycle.
The "Lifetime" plan, billed as a one-time payment, carries a 30-day refund policy. Users may receive a full refund if they cancel within 30 days of their "Lifetime" plan purchase.
To initiate a refund request, users must contact our support team with relevant details of the purchase and reason for the request. Refunds are processed using the original payment method within 7-10 business days after approval.
Users are required to follow the proper cancellation procedure via the Settings option available in the profile dropdown on the website. Email or phone requests for cancellation are not considered valid.
After cancellation, users will retain access to the service until the end of their current billing period, though they won't be charged further. Upon cancellation, all user data and content will be permanently deleted at the end of the billing cycle.
Fluentico reserves the right to modify this Refund Policy at any time. Changes and clarifications take effect immediately upon posting on the website. We encourage users to periodically review the Refund Policy for any updates. The most current version can always be viewed at: www.fluentico.com/refund-policy.
For questions or further assistance regarding our Refund Policy, please contact us at support@fluentico.com.
Effective Date: December, 2024
This Refund Policy is designed to enhance your experience with Fluentico. Thank you for choosing us as your educational partner.